Return Policy – Afreena Beauty
At Afreena Beauty, we want you to be completely satisfied with your purchase. If you are not happy with a product, our return policy makes it easy to request a return or exchange.
1. Eligibility for Returns
- Products must be unused, unopened, and in their original packaging.
- Returns must be requested within 7–14 days of receiving the order (depending on product type).
- Certain products, such as personal care items (like face creams, makeup, or hair care products), may not be eligible for returns due to hygiene reasons.
2. How to Initiate a Return
- Go to our Contact Page and submit a return request.
- Include your order number, product name, and reason for the return.
- Our customer support team will provide instructions on how to return the item.
3. Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or incorrect.
- Use a secure shipping method with tracking to ensure your return reaches us safely.
4. Refunds
- Once we receive and inspect your returned item, a refund will be processed within 3–5 business days.
- Refunds will be issued to the original payment method. For Cash on Delivery (COD) orders, the refund may be issued via bank transfer or store credit.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are available for items of the same value, subject to stock availability.
- Contact customer support for exchange requests, and we’ll guide you through the process.
6. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, contact our customer support immediately with photos of the item and packaging.
- We will replace the item or issue a full refund at no extra cost to you.
7. Contact Customer Support
For all return or exchange inquiries, please visit our Contact Page and submit your request. Our team is ready to assist you promptly.